Osaka Metro

Subway and Service status

As of 11:57 am, October. 16, 2021

  • Normal operation
  • Midosuji Line
  • Normal operation
  • Tanimachi Line
  • Normal operation
  • Yotsubashi Line
  • Normal operation
  • Chuo Line
  • Normal operation
  • Sennichimae Line
  • Normal operation
  • Sakaisuji Line
  • Normal operation
  • Nagahori Tsurumi-ryokuchi Line
  • Normal operation
  • Imazatosuji Line
  • Normal operation
  • New Tram
  • Language

Statements in accordance with the Act on the Protection of Personal Information

Statements in accordance with the Act on the Protection of Personal Information

Name of business handling personal information
Osaka Metro Co., Ltd.

This Company’s purposes of use of retained personal data
This Company uses retained personal data within the scope necessary to operate its business as stated below. However, when required by law, personal data may be used beyond the stated business scope of use.

Nature of Business:
(1) Transportation based on the Act on Rail Tracks and Railway Business Act
(2) Construction and improvement of railroads and related facilities
(3) Management, maintenance, and cleaning of railroads, railway facilities, buildings, etc.
(4) Advertising
(5) Sales, brokerage, lease, and management of movable property and real estate
(6) Lease of fiber optic cables
(7) Management of restaurants and hotels
(8) Sales of foods, beverages, alcohol, toys, books, clothing, daily necessities, etc.
(9) Management of childcare facilities, nursery schools, and elderly care facilities
(10) All other business related or incidental to the above

1. Purpose of use of customers’ personal data retained
(1) The conclusion, implementation, and management of transportation agreements, and agreements for the provision of goods and services, etc. within This Company’s railroad and railway businesses (hereafter, This Company’s Services)
(2) Communications and distributions necessary to provide This Company’s Services
(3) Distribution of information, advertising materials, and printed materials covering This Company’s Services, various events, campaigns, etc.
(4) Responses to customer inquiries, opinions, and requests
(5) Provision of prizes, notifications of results, use of submissions, etc. for various events, campaigns, giveaways, etc.
(6) Research and analysis conducted for management analysis, safety measures, service improvements, etc.
(7) Management and return of, and communications concerning, lost items
(8) Responses, communications, and clerical procedures during an emergency
(9) Execution of other duties related to items (1) through (8) above.

2. Purpose of use of clients’ and suppliers’ personal data retained
Conclusion, execution, and management of client, supplier, and other business contracts, also, estimate requests, orders, etc.

3. Purpose of use of the retained personal data of persons employed by This Company including regular employees and executives, of their families, and of retirees
(1) Business communication
(2) Managing human resources, including education and training, skills development, placement, performance evaluation, etc.
(3) Labor management including conditions of labor, salaries, benefits, safety and hygiene, health, etc.
(4) Execution of company regulations such as rules of employment, etc., and discharge of obligations prescribed by relevant laws such as labor laws and tax laws
(5) Management of information concerning retirees and post-retirement communications, delivery of various notices, etc.

4. Purpose of use of the retained personal data of individuals applying, or intending to apply, for employment
(1) Consideration and determination of hiring
(2) Provision of company and employment information and implementation of other employment duties including notification of hiring decisions, etc.

Joint use of personal data
This Company uses certain personal data in the following business activities, within the scope necessary to achieve the purpose of the business. However, when required by law, personal data may be used beyond the stated business scope of use.

1. Jointly used personal data
(1) Personal data concerning the customer
Name, gender, postal code, address, phone number, email address, place of employment
(2) Personal data concerning This Company’s employees and executives
Name, employee number, department, address, date of birth, gender, phone number, email address, salary, employment status, academic background, employment history, qualifications, etc.
(3) Personal data concerning family members of This Company’s employees and executives
Name, relationship to employee or executive, address, date of birth, gender, etc.

2. Scope of joint users
Osaka Metro Co., Ltd. Group companies
  • Osaka City Bus Corporation
  • Osaka Metro Services Co., Ltd.
  • Osaka Chikagai Co., Ltd.

3. Purpose of use for users
(1) Responses to customer inquiries, opinions, and requests
(2) Personnel and labor management conducted by joint users, including temporary and long-term assignment, inter-company transfer, concurrent assignment etc.

4. Name of entity responsible for managing said personal data
Osaka Metro Co., Ltd.
IV Obtaining disclosure, etc., of personal data retained
1. Retained personal data for which a request for disclosure, etc., may be made
When requesting disclosure of retained personal data, notification of purpose of use, corrections (including addition or deletion) of retained data, suspension of use or removal, or suspension of provision to a third party (hereafter, Disclosure, etc.), please specify the data for which the request is made.
However, personal data to which the followings apply are, by law, not considered retained personal data subject to Disclosure, etc.
  • Data for which This Company has no authority of Disclosure, etc.
  • Data which will be removed within 6 months
2. How to submit a request for Disclosure, etc.
When requesting Disclosure, etc., please enclose the documents required for verification of the requester’s identity with the designated request form and processing fee(s), and send them to the following address.
 Where to submit:
 Osaka Metro Co., Ltd. Legal Division
 1-12-62 Kujo-minami, Nishi-ku, Osaka City 550-8552

3. Documents, etc., to be submitted when requesting Disclosure, etc.
When requesting Disclosure, etc. for yourself, please send the following documents to This Company.

(1) Request for Disclosure, etc. (77KB; PDF file)
Note 1: Please download and print out the document, then fill out the designated items and stamp it with your personal seal.
Note 2: Request forms are limited to This Company’s designated forms. Any other forms will not be accepted.
Note 3: Documents, etc. submitted when requesting Disclosure, etc., including documents for the purpose of verifying identity, will not be returned.

(2) Documents for the purpose of verifying identity
To confirm that you are making the request for yourself, please enclose a copy of one of the following. Please make sure that the name and address of the individual making the request are visible in the copy.

  • Driver’s license
  • Passport
  • Health insurance card
  • An identifying document issued by a government office that includes a photo (if submitting an Individual Number card, be sure to copy only the front.)
  • Abstract of family register (including only necessary items such as name and address)
  • Copy of certificate of residence (including only necessary items such as name and address)
  • Pension handbook

4. When requesting Disclosure, etc. made by a representative
When the person requesting Disclosure, etc. is the legal representative or a privately appointed representative of the individual for whom the request is being made, the following documents will be needed in addition to the documents specified in 3 above.

(1) For a legal representative
a. In the case of a legal representative of a minor
  • Certificate of Items Stated in Resident Register showing the relationship between the minor individual and the legal representative
  • Documents confirming the person making the request is the legal representative of the minor (refer to 3 above)
(2) For a legal representative of an adult ward
  • Certificate of registered matters related to guardianship
  • Documents confirming that the individual is the legal representative of the adult ward (refer to 3 above)
(3) For a privately appointed representative
  • Power of attorney
  • Documents confirming the person making the request is the legal representative (refer to 3 above)
5. Payment of processing fee
The following processing fee is required when requesting disclosure or notification of purpose of use.
Processing Fee 519 yen per request
Payment Method Enclose 519 yen in postal stamps with the application form.

6. Response to a request for Disclosure, etc.
This Company will begin processing upon receipt, providing the request for Disclosure, etc. is complete. However, processing may take a few days in cases that require time to identify the retained personal data, etc.
This Company will send documents by post, via simple registered mail, to the address provided in the request.

7. Purpose of use of personal information obtained from a request for Disclosure, etc.
Personal information obtained from a request for Disclosure, etc. will be handled only within the scope required by the request for Disclosure, etc.
8. Cases when a request for Disclosure, etc. will be denied
The request for Disclosure, etc. cannot be fulfilled In the following cases. This Company will give notification when it is determined that a request for Disclosure, etc. cannot be fulfilled.
(1) When it cannot be confirmed that the request is from the individual for whom the requested information pertains, or from a representative of that individual
(2) When the designated documents for request are insufficient of incorrect
(3) When the subject of the request for Disclosure, etc. does not correspond to personal data retained
(4) When the law specifies that the information is not subject to disclosure
(5) When the rights and interests of a third party are at risk of harm
(6) When the proper operation of This Company’s business is at risk of being seriously impaired
(7) When a disclosure would violate other laws and regulations
Note: When the submitted documents, etc. are insufficient of incorrect, This Company will contact the requester at the address provided on the request form. When a certain period has passed after contact has been made and there has been no revision and resubmission, etc., the request for Disclosure, etc. will be treated as having not been made.
Contact information concerning retained personal data
Osaka Metro Co., Ltd. Legal Division
1-12-62 Kujo-minami, Nishi-ku, Osaka City 550-8552
Tel: 06-6585-6121
(8:30 am - 12:00 pm, 1:00 pm - 5:30 pm; excluding Sat., Sun., Holidays, and year end/New Year holiday period)

〇Handling of personal information (Privacy Policy)